We’re making some changes to our systems

Open Arms is introducing a new case management system to help us provide safe, secure and responsive support to veterans and families.

You can continue to access Open Arms services as usual. While our staff and providers become familiar with the new system, some administrative processes may take a little longer than usual. We’re working to keep any disruption to a minimum and appreciate your patience during this transition.

The new system, known as OA-CMS, will provide increased security and help make processes simpler and more streamlined for our staff and providers.

Once the new system is well established, we also plan to introduce an optional Client Portal. This will give clients another way to connect with Open Arms and manage aspects of their support.

If you need support, we’re here for you. You can contact Open Arms on 1800 011 046, 24 hours a day, 7 days a week.