Crisis accommodation

The Open Arms crisis accommodation program aims to provide crisis ‘time-out’ accommodation. This allows time to alleviate a crisis situation such as a potentially conflicting domestic situation or an immediate housing crisis.

What is a crisis?

A crisis is someone’s personal reaction to an event or experience in their life they find hard to cope with. People may experience crisis as a result of a range of different events. These include but are not limited to:

  • relationship breakdown
  • loss (of loved one, job, home)
  • physical health issues
  • caring for another
  • violence and trauma
  • financial or work pressures
  • housing instability
  • onset of mental health issues

How does the program work?

Open Arms will work with the client to address issues that contributed to the crisis. Aiming to resolve the domestic situation or connect with a housing service.

Crisis support aims to reduce stress, improve the person’s ability to cope with their current situation and alleviate any potential future crises. Immediately responding when difficulties seem overwhelming can save lives. Crisis support prevents unsafe and damaging reactions to difficulties, and creates opportunities for personal growth and change.

Access may be up to 5 nights, depending on the circumstances. In exceptional circumstances, an extension for accommodation may be given.

The crisis accommodation is meant to give time for the client to arrange his/her own alternative accommodation, or to be supported by Open Arms to do this.

Who is eligible?

To be eligible for assistance under this program, the person must be in a crisis situation and needing help, and

  • a current member of the ADF
  • a former member of the ADF
  • their partner
  • a dependent child

Get help

To access crisis accommodation:

  1. call Open Arms on 1800 011 046 and you will be assessed for eligibility and suitability
  2. agree to engage with Open Arms case management support to address the crisis situation, including where necessary contact with DVA through the Triage and Connect Service.

See also

  • call us 1800 011 846


    Open Arms can provide individual, couple and family counselling to help improve your resilience, as well as enhance your mental health and wellbeing. Call 1800-011-046 for free and confidential 24/7 support.
  • Treatment programs and workshops

    Open Arms offers group treatment programs and educational workshops, relationship retreats, and suicide prevention workshops.
  • contact

    Contact us / feedback

    If you are looking for counselling or support services, call us any time on 1800-011-046.