DVA and defence member services
Providers can refer clients to a range of veteran and defence-specific services, resources and rehabilitation assistance.
Summary of DVA services & support
The DVA website has a list of veteran-specific services and support.
Anyone who has served in the ADF can access a comprehensive one-off Veteran Health Check, any time after transition. A Medicare rebate is available and the member doesn't need to be a DVA client to access that check.
An annual Veteran Health Check is also available for those who transitioned from the military after 30 June 2019. DVA fully-funds an Annual Veteran Health Check every year for the first five years after transition. A DVA Veteran card is needed to access the annual check.
Defence member services
Defence members who wish to access mental health services via Defence should make an appointment to see their medical officer. Defence members can also access Open Arms – Veterans & Families Counselling to access a mental health service provider (psychologist, or social worker). Eligible Defence members can also self-refer to Open Arms. It is important that Defence medical officers are aware that serving members are accessing services from Open Arms.
All hours support line
Serving ADF members can contact a Defence-specific counselling service via the All-hours Support Line 1800 628 036. The All-hours Support Line (ASL) is a confidential telephone service for ADF members and their families that is available 24 hours a day, seven days a week.
Defence Community Organisation
Defence family members can also call the Defence Community Organisation’s Family Helpline on 1800 624 608, for a range of supports and programs for families and children of Defence members. Visit the Defence Community Organisation website for more information.
If you are a health provider seeking support, contact the:
Open Arms can provide individual, couple and family counselling to help improve your resilience, as well as enhance your mental health and wellbeing. Call 1800 011 046 for free and confidential 24/7 support.
Open Arms has a range of specialised services to provide the support and care you need, with staff who understand veteran and military culture.