Referral to Open Arms

There are several ways you can refer a client to Open Arms for counselling and support.

Refer a client

You can refer a client to Open Arms – Veterans & Families Counselling by:

  • phone - call 1800 011 046 and let us know the client's details with their consent
  • self-referral - provide the client with our phone number to call us directly
  • email - with client consent, complete and email this form to the email listed in the form
  • fax - send referral to 07 3550 9998.

Counselling services

Open Arms - Veterans & Families Counselling provides free and confidential, nation-wide counselling and support for veterans and their families. We specialise in providing counselling and support for war and service-related mental health conditions (such as posttraumatic stress disorder, depression, substance use and suicide), as well as relationship and family counselling, and group based treatment and support options.

We have offices in state capitals, regional centres, and also provide an accessible service via our outreach counselling program and video counselling.

We can advise you about relevant community and inpatient (hospital) treatment and support options, as well as accessing psychiatry services. Access to Open Arms can be made separately from other DVA processes.


Open Arms is a counselling service administered by the Department of Veteran’s Affairs (DVA). In usual circumstances, clinical information is not released to other government agencies or external parties without the client's consent. Clinical information stored within Open Arms will not be accessed by areas of DVA that assess claims. Information may only be shared under exceptional circumstances or in accordance with the law.

Current serving member information is not shared with the Australian Defence Force (ADF) without client consent.

Contact us

Call Open Arms on 1800 011 046 24-hours every day.

See also

  • confidential

    Confidentiality and privacy

    Open Arms offers free and confidential counselling, and in some circumstances working with the DVA or ADF.
  • work with us

    Open Arms counselling

    Open Arms counsellors and staff have an understanding of veteran and military culture that assists them to deliver specialised support and care to members of this community.
  • contact

    Contact us / feedback

    If you are looking for counselling or support services, call us any time on 1800-011-046.