Our strategies and frameworks
Open Arms provides mental health and wellbeing support for veterans and families of veterans. Our work sits within a broader DVA strategic context and we align our approach with evidence‑based, trauma‑informed practice that recognises the impacts of military service, transition from service, and family stressors.
The strategies and frameworks below show how we translate these priorities into practice by:
- designing services that are lived experience informed, safe and accessible,
- building the capabilities of our workforce,
- partnering with specialist services where needed,
- measuring our impact through continuous improvement.
Digital Mental Health Strategy 2025–2028
Our Digital Mental Health Strategy sets the direction for how we design, deliver and govern digital mental health services. It recognises the growing role of digital support in improving access to care and complementing face-to-face services.
The strategy focuses on:
- improving access to digital mental health support
- building digital capability and confidence across the workforce
- making services easy to use and accessible
- strengthening quality and safety assurance
- meeting national digital mental health standards.
It is underpinned by lived experience, equity, collaboration and person-centred care.
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Learning and Development Strategy 2025–2028
When reaching out to Open Arms, you can be assured our workforce is suitably qualified and skilled to support your needs. Our Learning and Development Strategy provides a structure approach and outlines how we build capability and foster a strong learning culture so our people can deliver high quality, compassionate care.
The strategy prioritises:
- enhancing core workforce competencies
- strengthening workforce capabilities
- promoting workforce wellbeing and staff retention
- fostering a culture of learning and development
- strengthening leadership and support.
All priorities are guided by person-centred and trauma-informed practice, evidence-based care, military informed understanding and national consistency.
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Monitoring and Evaluation Framework
Our Monitoring and Evaluation Framework explains how we measure what we do and how well we are doing it. It helps ensure the services we provide are safe, effective and based on evidence, and that we learn from the experiences of people who access our support.
The framework supports:
- evidence-informed decision making
- continuous improvement of services
- trust and accountability through shared outcomes
- workforce capability through training and development.
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