Provider resources

Open Arms assists health providers to understand the military experience and maintain clinical best practice.

VERA login

VERA is our clinical practice software. Clinicians can access VERA online.

ADF orientation 

The following guides provide an overview of the Australian military experience, ranks and terminology, as well as the arrangements and resources for the provision of Open Arms and Defence services to veterans and current serving ADF members:

Mental health advice

Open Arms draws on the latest Australian and international best practice guidelines for treatment of common mental health problems

PTSD coach app

The PTSD Coach Australia app was developed to help serving and ex-serving military personnel target symptoms in real time, and with the assistance of a health professional, to use specific interventions to manage these symptoms.

Watch a YouTube video where Open Arms clinical psychologist, Dr Liam Connor recommends the PTSD Coach Australia mobile application for patients with trauma-related issues. 

Open Arms (VVCS) Practitioner’s Guide 

Open Arms provides comprehensive training prior to engagement:

  • The Open Arms (VVCS) Practitioner’s Guide is an online training program for Open Arms centre counsellors, Outreach counsellors and other Open Arms contracted providers.
    The guide highlights common mental health impacts that may result from a client’s exposure to military service and provides an overview of Open Arms clinical treatment expectations. It also alerts the practitioner to modern military psychological training enabling integration into treatment regimes if clinically indicated.  
  • The Understanding the Military Experience online training introduces practitioners to the military experience and potential traumatic exposure/s of current and former veterans and their families.

New users can access both The Open Arms Practitioner's Guide and Understanding the Military Experience through DVAtrain.

Managing challenging behaviours

As health professionals we are often working with clients who are going through difficult life events and, because of that, may display challenging behaviours. To help you manage these behaviours we've produced a Quick Reference Guide. The guide contains a list of practical do's and don'ts to help you manage difficult situations. A hardcopy version for your desk is also available to order by contacting us.

Useful contacts

See also