Provider resources

Open Arms assists health providers to understand the military experience and maintain clinical best practice.

VERA login

VERA is our clinical practice software. Clinicians can access VERA online.

Outreach Program Provider Notes

The Outreach Program Provider Notes contain detailed information on the provision of Open Arms Outreach Program services and outline the terms of agreement for Outreach Program Counsellors, Group Program Facilitators and Clinical Supervisors.

Outreach Program Fee Schedule

Payment for services is based on the current Open Arms Fee Schedule. The Fee Schedule is indexed in accordance with the indexation rate applied to the Medicare Benefits Schedule (MBS) of fees.

ADF orientation

The following guides provide an overview of the Australian military experience, ranks and terminology, as well as the arrangements and resources for the provision of Open Arms and Defence services to veterans and current serving ADF members:

Mental health advice

Open Arms draws on the latest Australian and international best practice guidelines for treatment of common mental health problems.

PTSD coach app

The PTSD Coach Australia app was developed to help serving and ex-serving military personnel target symptoms in real time, and with the assistance of a health professional, to use specific interventions to manage these symptoms.

Watch a YouTube video where Open Arms clinical psychologist, Dr Liam Connor recommends the PTSD Coach Australia mobile application for patients with trauma-related issues.

Open Arms (VVCS) Practitioner’s Guide

Open Arms provides comprehensive training prior to engagement:

  • The Open Arms (VVCS) Practitioner’s Guide is an online training program for Open Arms centre counsellors, Outreach counsellors and other Open Arms contracted providers.
    The guide highlights common mental health impacts that may result from a client’s exposure to military service and provides an overview of Open Arms clinical treatment expectations. It also alerts the practitioner to modern military psychological training enabling integration into treatment regimes if clinically indicated.  
  • The Understanding the Military Experience online training introduces practitioners to the military experience and potential traumatic exposure/s of current and former veterans and their families.

New users can access both The Open Arms Practitioner's Guide and Understanding the Military Experience through DVAtrain.

Online service delivery guide

Open Arms clinicians and peer workers can provide online mental health support to clients, according to their need, preference and situation.

COVID-19 self-service space

As COVID-19 continues to impact and reshape our daily lives, we have put measures in place to ensure that we can continue supporting our veteran community and each other through this pandemic.

This space provides a single source of truth and allows easy access to COVID-19 information and support documentation in one online, up to date location.

Managing challenging behaviours

We've produced a quick reference guide for dealing with challenging client behaviours. The guide contains a list of practical do's and don'ts to help you manage difficult situations.

A hardcopy version for your desk is also available to order by contacting us or you can download a PDF version.

Useful contacts

See also